I had to cancel the reservation, part of the money was returned

I know that at the airports there are often queues at the issuance counters and it’s impossible to guess this moment. But I had a meeting scheduled immediately after the arrival, I did not know what to do in order to pick up the car at the right time. As a result, I wrote in the comments that it is crucially important for me to give out a car at 12:30 pm and that I will not have a chance to wait half an hour. By the time I reached the checkout counter, everything was ready for the car, there were some nuances. In general, I took the car at exactly 12:30 as requested. Thank you for the good service.